Meet Cathy - Retail Expert

Cathy Nagle Ervin is a seasoned professional specializing in the training and coaching of individuals within the retail marketplace. With over 30 years of experience in the industry, Cathy has developed a deep understanding and extensive expertise in what it means to become an effective and efficient retail employee. With that, Cathy brings considerable training and coaching knowledge to every training session she is involved in, ultimately transforming employees into well-trained and well-versed retail associates.

Cathy has gained valuable experience in the retail industry throughout her multi-decade career, working for companies like Barnes & Noble College Division, PetSmart, and Eastern National.

Cathy served as the Content Manager for Annie's Creative Studio, where she creates instructional training videos for crafters worldwide. Before that, she was Great Lakes Regional Manager with Eastern National. In this position, she was responsible for all hiring, training, product development, merchandising, and inventory control across retail stores in six states. This massive responsibility speaks to Cathy's true character as a retail professional who understands today's marketplace, today's customers, today's products, and most importantly, today's employees. Her wealth of knowledge gained from her professional endeavors throughout the retail industry has encouraged her to pursue more intensive employee training and coaching opportunities. 

In addition to her work with Eastern National, Cathy has created RetailTrainingTools.com. As a certified employee trainer and coach, Cathy works with retail organizations to adopt best practices within the industry. Through intensive online or in-person sessions, Cathy works to ensure that her clients understand how to perform most effectively and efficiently in a retail environment.

Further speaking to her professional experience, Cathy also received certification from the International Council for Certified Online Training Professionals, thus solidifying her standing within the industry.

Throughout her professional career as a trainer and coach, Cathy has demonstrated tremendous success by helping to train tomorrow's next wave of retail workers to be more effective and more efficient workers. In addition, Cathy ensures that her trainees are engaged when they get to work, allowing them to better connect with their fellow employees, customers, and clients in a marketplace that is becoming more and more focused on the consumer experience. 

Cathy has presented at national conferences and webinars for the Museum Store Association and Public Lands Alliance. She currently serves as Secretary for the Board of Directors of the Museum Store Association.

Outside of her professional life, Cathy Nagle-Ervin enjoys simplicities like walking her dog, creating quilts, or making bagels and sweet treats. Cathy graduated from the Travel Channel Academy's digital filmmaking course, where she learned the ins and outs of the film business. From there, she realized her interest in the ever-increasing digital landscape. This interest ultimately helped propel her career as a retail trainer and coach as she began to research options for web-based employee training programs.

Cathy Nagle-Ervin is a seasoned professional with demonstrated success within her respective industry. She is passionate about retail and online training, and her ultimate mission is to help her fellow retailers become more profitable and have fun.